Returns / Exchange

Unlike many jewelry companies Turchin strives to create unique handmade jewelry, made in the USA, in our Miami Studio, almost every order generated on this site is made to order, we are able to do this because we have a dedicated team of talented Artistan's. So therefore we do not except returns on merchandise but do except exchanges on items within a certain time period described below. We can customize any piece of jewelry for you wether it be size, color, gemstone, precious metal, or design from imagination.

please contact our customer service for further information regarding custom designs.

contact@turchinjewelry.com

 

RETURNS AND EXCHANGES
We want you to be completely happy with your order. If for any reason you are not satisfied with your purchase, we will gladly offer an exchange or re- customization. (one time customization per order)
an Exchange (excluding any packaging, shipping or handling charges) of Turchin Jewelry Store Credit for product(s) returned within 14 days after receiving your order.

Please note that Turchin Jewelry does not accept the return or exchange of or offer refunds for Pre-ordered products, Turchin E -Cards, Custom Orders, or Store Credit.

Customize: If your handmade custom design does not fit properly we are happy to resize your item, please refer to our custom order page for sizing specifics. One time customize/ size per order.

Please contact our online customer service team if you have any questions.

U.S. ONLINE ORDERS
Phone: 305-573-7117
Email Address: contact@turchinjewelry.com
Office Hours: 10:00am – 7:00pm EST (Monday – Friday)

 

SHIPPING
Turchin online deliveries will require the signature of an adult over the age of 18 upon delivery.

To ensure the secure delivery of your order, Turchin does not ship orders to P.O. Boxes and APO/FPO addresses.

DELIVERY TO U.S.
The Turchin Online Boutique accepts online orders for shipment to addresses in the continental United States, Alaska and Hawaii.

Delivery will take 4-7 business days for shipment to the United States. Shipment time will vary for Pre-order and Custom- order products.

 

HOW TO EXCHANGE PRODUCTS
You may exchange a product for a different size or style within 14 days after receiving your order, based on stock availability of components and lead time. Please note that certain styles or sizes may require a special order to be placed or may not be available at the time of purchase.

If you wish to exchange your product(s), please follow the Return Instructions below to submit a Return Request online with the option: EXCHANGE WITH STORE CREDIT for placing a new order. An Authorization of your Return Request will be sent to you via email with detailed instructions on how to send the product(s) back to us. Once your returned product(s) have been received by us, the Store Credit will appear in your Turchin Jewelry Online Boutique account upon checkout. The Turchin Jewelry Store Credit will be valid for one year from the issue date. Please be advised that you will need to pay any cost difference, additional shipping and taxes.

If you received the product(s) as a gift and do not want to return/exchange the product(s) under the purchaser's account, we will only be able to offer you Turchin Jewelry Store Credit under your own Turchin Jewelry Online Boutique account. (You are required to create an account if you don't have one). Please email us or call our customer service team for further assistance.

In order to process the gift exchange, we will need either the order confirmation number or the original purchaser's full name to verify that the order was made online. Once your returned product(s) have been received by our office, the Store Credit will appear in your Turchin Jewelry Online Boutique account at the checkout page. The Turchin Jewelry Store Credit will be valid for one year from the issue date. Please be advised that you will need to pay any cost difference, additional shipping and taxes. Unfortunately, we will not be able to give a refund for the remainder if the cost of the exchange product is less than the Store Credit issued.

 

HOW TO REPLACE INCORRECT OR DEFECTIVE PRODUCTS
If you receive an incorrect or damaged product, please contact our online customer service team immediately. If your package arrives and is significantly damaged during delivery, please do not open the package and contact our customer service team at your earliest convenience.